Privacy and Confidentiality
We've spent more than 25 years earning your trust and we want to continue that tradition. Confidentiality is vital and your information is yours, period.
We've worked hard to ensure your privacy and the security of your information when you visit our website, or use any of our online services like: jthicksandcompany.com, myclientvault.com and taxprepbackoffice.com.
Below are some of the most often asked questions about privacy and security on the web. We hope you find it helpful. If you have any other questions or concerns, please contact us at [email protected]
1. What information do you track? Why?
We track all the pages visited by all J.T. Hicks & Company, P.A. users, so that we know which sections of our site are visited most and which might need improvement.
2. How do you track this information?
To track the number of visitors, we collect "IP" addresses.
3. What is an IP address?
An IP (Internet Protocol) address is a number that identifies your computer so it can communicate through the Internet — usually a series of four numbers separated by dots, like 18.104.22.168. Your IP address does not identify you, personally.
4. What is a cookie?
Cookies are a general mechanism in which Web Applications can use to both store and retrieve information on the clients browser. jthicksandcompany.com, myclientvault.com and taxprepbackoffice.com. applications use "cookies" solely as a means to manage the customers current session and related shopping cart data and do not read any data from your computer other than what we have placed there for our needs for this site.
5. What information will I need to provide to register with jthicksandcompany.com, myclientvault.com and taxprepbackoffice.com?
If you just want to visit our site, you don't have to register at all. However, if you want to pay your bill, review account information or other information we are sharing, we require the following information to help make sure the process goes smoothly.
- First and last name
- Company name ( if applicable)
- Mailing address/Zip code
- Phone number
We require a phone number and email address, so we can reach you if we have any questions. We will NOT use your personal information for telemarketing, nor will we sell or share it to anyone.
Credit card type, number and expiration date
We need up-to-date and valid credit card information before we can process your requests.
- User name
Your unique username and password allows you to securely login to our website to access your user account, account settings, files and folders.
If you forget your password, please contact us by telephone.